If an airline cannot verify your eVisa, check the passport linked to your UKVI account, generate a travel share code and ask the carrier to contact Home Office support.
01
Begin with the identity match.
UKVI states that automatic verification can fail where the passport or travel-document details do not match the passenger information given to the carrier. Check the UKVI account, current passport and booking details character by character.
A recent passport replacement, a name variation, dual nationality or an incorrect document number can interrupt the chain even where the traveller can see valid status online.
02
Use live evidence in the form UKVI identifies.
The current carrier guidance says that a person with access to an eVisa can obtain a share code through the view-and-prove service. The share code or a valid physical immigration document, where one still exists, should be shown with the valid passport.
A saved image can assist personal preparation but does not replace the live status check. The carrier decides whether to board the passenger and can contact the Home Office carrier support hub if status remains unconfirmed.
03
Separate an access problem from a status error.
If the holder cannot sign in, recover the UKVI account or seek UKVI assistance. If the eVisa displays the wrong status, date of birth or other immigration information, use the error-reporting service. These are distinct processes and should not be conflated at the airport.
Where the difficulty is known before travel, create time for correction. UKVI states that most reported eVisa errors are aimed to be fixed within five working days, while complex cases can take up to fifteen working days.