How to link a new passport to a UKVI account before travelling with an eVisa, and what to check if the record does not update correctly.
01
The travel document is part of the digital status chain.
An eVisa records immigration status online. A carrier ordinarily checks that status against the passport or travel-document information supplied for the journey. Valid permission and an outdated account record are therefore different questions.
UKVI advises account holders to keep passport and travel-document information current. A mismatch can prevent automatic verification and create delay even where the underlying permission has not changed.
02
Update the account before the day of travel.
The UKVI account service permits a holder to add or change passport or travel-document details. It can also be used to update contact information and certain personal details. Restrictions can apply while an immigration application is awaiting decision.
After an update, sign in again and check that the current document is visible against the eVisa. The name, nationality, date of birth and document number should also match the information supplied to the carrier.
03
A failed update and an incorrect eVisa require different action.
The account-update service changes identity and contact details. It does not amend the immigration permission itself. If the eVisa displays the wrong status or expiry information, or a share code cannot be generated because of a technical error, UKVI provides a separate error-reporting process.
Where travel is imminent, preserve the update confirmation, decision correspondence and any error reference. A carrier remains responsible for its boarding decision, although it can seek Home Office confirmation where status cannot be verified.